30-Day Money-Back Guarantee AND 12 Months Warranty for Any Reason
Undamaged products may be returned for a full refund for any reason within
30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in
Tuftinggunstore’s warehouse for inspection, the refund process will begin.
- Returns must include all accessories
- For non-quality related warranty claims, Tuftinggunstore refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Tuftinggunstore’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
All our payments are secured to ensure that you have a safe and happy shopping experience.
PayPal Payment
1. Paying With PayPal, you can send payment quickly and securely online.
2. Through PayPal, you can pay with a credit card, debit card, or bank account balance.
3. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment.
WITHOUT PayPal?
- You don't need a Paypal account to checkout.
- Paypal accepts all payment credit cards.
- Just select 'Paypal' and click the 'Pay with Debit or Creditcard' button.
12 Months Warranty
The Tuftinggunstore 12 months warranty protection plan is designed to give you peace of mind. Keep your lifestyle more gorgeous with outstanding accessories.
We’re so confident in our product that we’re willing to offer a
12 month guarantee. That means, should you have any issues with your lamp within 1 year, send it back to us and we will send you a brand new one for no extra charge.
Process:
- Buyer must provide sufficient proof of purchase
- Tuftinggunstore must document what happens when buyers troubleshoot the product
- The defective item’s serial number and/or visible proof depicting the defect are required
- It may be necessary to return an item for quality inspection
- For defective items that Tuftinggunstore needs to have returned, warranties on those replacements are voided if the wrong item is returned to Tuftinggunstore or if the defective item is not returned.
Warranty Claims for Quality-Related Issues
We always need to verify proof of your defect. So, you've to show us your purchase receipt
You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the returns.
| Rerurn policy |
Buyer pay the shipping fee |
Seller pay the shipping fee |
Photo Provided |
Exchange Avallable |
| Dislike/Unsuitable |
✔ |
|
|
|
| Change Style/Color |
✔ |
|
|
|
| Receing Wrong ltems |
|
|
✔ |
✔ |
| Quality Problems |
|
|
✔ |
✔ |
| Artificial Reason |
✔ |
|
|
|
*If you have any other question, please contact our support team: service@tuftinggunstore.com
Jeisson Gonzalez –
Love it ! Definitely worth it. Works well. I’ve done 5 rugs already with no issues. You just have to practice and learn how to use it properly
Ivan Alvarez –
Great overall product and the full package. One of the only options available that has everything you need to get started. Was expecting the tufting gun and some yarn, but also included the backing and the tufting cloth. Actual quality of gun is very good and the speed adjustment is nice. Maintenance instructions were also a plus.
Carlos Zaragoza –
This gun is perfect. The gun did everything it was supposed to and more. The cut function worked perfectly and the gun is easy to adjust. The handle felt great and the trigger feels sturdy. Overall a quality product that does what it needs to for rug making. I was surprised by how useful the gun was. If you plan on making rugs, I definitely recommend this one. Easy to learn and use.
Crystal –
I’ve been making custom clothes for a while and had seen people do custom rugs. After doing research I learned about these Tufting guns. For the longest time I had trouble finding where to buy one but finally found this one on Amazon. It gets the job done. There’s a learning curve with this but once you get down how to use the gun its easy and in my opinion fun!