30-Day Money-Back Guarantee AND 12 Months Warranty for Any Reason
Undamaged products may be returned for a full refund for any reason within
30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in
Tuftinggunstore’s warehouse for inspection, the refund process will begin.
- Returns must include all accessories
- For non-quality related warranty claims, Tuftinggunstore refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Tuftinggunstore’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
All our payments are secured to ensure that you have a safe and happy shopping experience.
PayPal Payment
1. Paying With PayPal, you can send payment quickly and securely online.
2. Through PayPal, you can pay with a credit card, debit card, or bank account balance.
3. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment.
WITHOUT PayPal?
- You don't need a Paypal account to checkout.
- Paypal accepts all payment credit cards.
- Just select 'Paypal' and click the 'Pay with Debit or Creditcard' button.
12 Months Warranty
The Tuftinggunstore 12 months warranty protection plan is designed to give you peace of mind. Keep your lifestyle more gorgeous with outstanding accessories.
We’re so confident in our product that we’re willing to offer a
12 month guarantee. That means, should you have any issues with your lamp within 1 year, send it back to us and we will send you a brand new one for no extra charge.
Process:
- Buyer must provide sufficient proof of purchase
- Tuftinggunstore must document what happens when buyers troubleshoot the product
- The defective item’s serial number and/or visible proof depicting the defect are required
- It may be necessary to return an item for quality inspection
- For defective items that Tuftinggunstore needs to have returned, warranties on those replacements are voided if the wrong item is returned to Tuftinggunstore or if the defective item is not returned.
Warranty Claims for Quality-Related Issues
We always need to verify proof of your defect. So, you've to show us your purchase receipt
You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the returns.
| Rerurn policy |
Buyer pay the shipping fee |
Seller pay the shipping fee |
Photo Provided |
Exchange Avallable |
| Dislike/Unsuitable |
✔ |
|
|
|
| Change Style/Color |
✔ |
|
|
|
| Receing Wrong ltems |
|
|
✔ |
✔ |
| Quality Problems |
|
|
✔ |
✔ |
| Artificial Reason |
✔ |
|
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*If you have any other question, please contact our support team: service@tuftinggunstore.com
Jose –
This is a nice product that works well for this process. I love carpet embroidery.
Craig MacFarlane –
Love my gun. Took me a few days to get a hang of it. But does great work so far. I haven’t changed it from cut to loop yet. Shipping took a while.
lazaro milian –
Was easy to set up and use and works great. Perfect new hobby for me.
ToyaJack –
Im making carpets now! Well actually matts. Very easy to use and perfect for us beginners. Its simple and easy and very light weight. I thght it would be painful doing but not at all! I love it!